About Jackson Mountain Homes

Frequently Asked Questions

The information listed below is to help coordinate arrival, departure and some special aspects of your vacation so everyone may fully enjoy their trip to Gatlinburg and the Great Smoky Mountains.

WHY RENT A JACKSON MOUNTAIN HOME? (CLICK HERE)

HOW DO I GET MY KEYS? Check-In at the JMH office to pick up the unit keys. JMH will only release keys to the person whose name the reservation is listed in. If someone else needs to pick up keys, the booking guest must call JMH and register that person as the designated Check-In person.

GROUP CHECK-IN, HOW DOES IT WORK? It is the booking guest’s responsibility to coordinate all parties arriving separately to direct them to their rental home. Please provide each member of your group with a map (available upon request) to their home and the unit phone number. Remember, it is the booking guest’s responsibility to Check-In at the office to pick up the keys and no one is to go to the house prior to Check-In at the office.

HOW DOES LATE CHECK-IN WORK? If you plan on arriving after 5:30pm, please use the late arrival procedures you received with your rental agreement. That form will explain how to access your keys and unit map in the late arrival box located at the office.

HOW DO WE GET DIRECTIONS TO THE PROPERTY? You will get detailed directions and map to your cabin in your check-in package.

WHAT ARE MY RESPONSIBILITIES ON NOISE/GROUPS/PARKING? Our rental homes are to be used for the QUIET enjoyment of our guests and NOT to be used for parties, large gatherings or receptions. The sleeping capacity of the home cannot be exceeded and the number of vehicles in the parking area cannot exceed capacity. Cars may not be parked in the yard or the street. No campers or camping on the grounds of the rental home is allowed. We highly recommend reserving an outside facility for large gatherings. We recommend either Black Bear Falls Clubhouse - a resort style clubhouse and meeting room are available year round for parties up to 50 persons (lease agreement). This facility is perfect for small weddings, receptions, or corporate retreats.
For clubhouse and meeting room information please call  (865) 436-4004.

or Calhouns Restaurant 865-436-4100.

HOW DOES CHECK-OUT WORK? Check-Out time is 10am on your day of departure. Just call the office when you are leaving, leave the keys in the home, and have a safe trip. All guests must vacate the rental home by 10am so that we will have time to prepare the home for the next guests. Please, no exceptions.

HOW DO I FIND OUT ABOUT CURRENT EVENTS? For information on current events during your stay, please call the Gatlinburg Chamber of Commerce at 800-568-4748 or Gatlinburg Calendar of Events

WHAT SHOULD I BRING? All of our homes provide bed linens (sheets, pillowcases, 1 blanket & bedspread per bed), 2 bath towels per person, wash cloths and shower mats for the occupancy of the unit. Also provided is a starter supply of bar soap, dish soap (laundry soap is not provided), a scrub sponge, toilet paper and paper towels. The house is cleaned, hot tub is drained, sanitized, and refilled, beds (except sofa beds) are made and our Quality Control department performs a thorough 100+ point inspection just prior to your arrival. Daily maid service is not provided and guests are expected to launder towels, etc. as needed during their stay.Since only starter supplies are provided for certain kitchen items, you may wish to bring extra supplies that you might require or purchase them after your arrival. Other things you may need include: laundry soap, charcoal, kindling for fireplaces, extra towels for hot tub or swimming use, extra blankets (one per bed is supplied), extra pillows, shampoo, blow dryers, irons, a portable CD Player, VHS movies, clothing for inclement weather, blender, cookie sheets or other specialty baking dishes or utensils, aluminum foil or plastic wrap, coffee filters, portable baby cribs, high chairs, baby gates, etc.

IS THERE TRAFFIC WE SHOULD BE CONCERNED ABOUT? Yes. Click here for information. (Getting Here)

Please call Jackson Mountain Homes, 800-473-3163 if you have additional questions.