The information listed below is to help coordinate arrival, departure and some special aspects of your vacation so everyone may fully enjoy their trip to Gatlinburg and the Great Smoky Mountains.

Why Rent A Jackson Mountain Home?

Click here to learn more about why you should rent a Jackson Mountain Home!

How do I get my keys?

Check-in begins at 3:00pm and is only allowed for guests with a signed rental agreement. You will be sent an invitation to download our App which will give you directions to the cabin. On the day of arrival, you will be given door (and if applicable alarm) codes to get in unless your property has keys. If your property has keys, then you must check-in at the JMH Office, 1662 East Parkway, Gatlinburg, TN 37738. We only have 5 hours to clean between departure and arrival time and we never want to compromise cleaning quality; therefore it is possible your check-in may be delayed during busy time periods. If you arrive early, you may have to wait to check-in if your property is not ready; however if your property is cleaned and inspected we will check you in

Group Check-in - How does it work?

It is the booking guest’s responsibility to coordinate all parties arriving separately to direct them to their rental home. Please provide each member of your group with a map (available upon request) to their home and the unit phone number. Remember, it is the booking guest’s responsibility to Check-In at the office to pick up the keys and no one is to go to the house prior to Check-In at the office.

Does JMH offer discount vouchers for area attractions?

Yes! When you arrive you will receive a check-in package with vouchers for many area restaurants and attractions. You must have your voucher in-hand in order to redeem the offer. Some offers require reservations or have restrictions. Click here for more information.

What about bringing Fido?

Yes, more than 85 JMH homes are pet approved with a fee. Homes that are not pet approved do not allow pets of any kind. Be sure to let the reservationist know you want to bring your pet so that they will be sure to offer you a pet-friendly property.

How does late check-in work?

If you plan on arriving after 5:30pm, please contact our office ((800) 473-3163) 24-48 hours prior to arrival for instructions on how to obtain your check-in package.

How do we get directions to the property?

You will get detailed directions and map to your cabin in your check-in package.

Should I bring my own firewood? NO!

Transporting firewood to the Smokies can kill zillions of trees because wood borers and other insects lay eggs on or live in dead wood. These pests are not native to the Smokies and they spread quickly killing the trees in their paths.

What are my responsibilities on noise/groups/parking?

Our rental homes are to be used for the QUIET enjoyment of our guests and NOT to be used for parties, large gatherings or receptions. The sleeping capacity of the home cannot be exceeded and the number of vehicles in the parking area cannot exceed capacity. Cars may not be parked in the yard or the street except in a designated parking space. No campers or camping on the grounds of the rental home is allowed. No outdoor fires are permitted.

For group gatherings larger than the sleeping capacity of the unit, we highly recommend reserving an outside facility for large gatherings, such as:

Calhoun’s – For Banquets and Catering, Calhoun’s will provide food and service to make your event memorable and worry-free. If you can imagine it, we will create it. Just about anywhere you choose – from the very simple to the most complex. (865) 436-6004 – View Catering Menu

Black Bear Falls Clubhouse – a resort style clubhouse and meeting room are available year round for parties up to 50 persons. This facility is perfect for small weddings, receptions, or corporate retreats. (865) 436-8876 – View Lease Agreement

How does check-out work?

Check-Out time is 10am on your day of departure. Just call the office when you are leaving, leave the keys in the home, and have a safe trip. All guests must vacate the rental home by 10am so that we will have time to prepare the home for the next guest’s arrival. Please, no exceptions.

How do I find out about current events?

For information on current events during your stay, please call the Gatlinburg Visitors & Convention Bureau at 1-800-588-1817 or visit Gatlinburg Calendar of Events.

What should I bring?

All of our homes provide bed linens (sheets, pillowcases, 1 blanket & bedspread per bed), bath towels, hand towels, wash cloths and shower mats for the occupancy of the unit. Also provided is a starter supply of garbage bags, bar soap, dish soap, toilet paper and paper towels. The house is cleaned, hot tub is drained, sanitized, and refilled, beds (except sofa beds) are made prior to your arrival. Daily maid service is not provided and guests are expected to launder towels, etc. as needed during their stay. Since only starter supplies are provided for certain kitchen items, you may wish to bring extra supplies that you might require or purchase them after your arrival. Other things you may need include: charcoal, kindling for fireplaces, extra towels for hot tub or swimming use, extra blankets (one per bed is supplied), extra pillows, shampoo, blow dryers, irons, clothing for inclement weather, aluminum foil or plastic wrap, coffee filters, any condiments (including salt & pepper), portable baby cribs, high chairs, baby gates, etc.

Please call Jackson Mountain Homes at 800-473-3163 if you have any additional questions.